BOTLOBBIESWhat information should I send support about a payment problem?
Send the approximate time, plan, amount and currency, the purchase or receipt reference and the exact visible problem through the site's private support contact. Do not send full card details or login credentials.
Describe the stage that failed
A payment problem can happen before checkout opens, while Stripe is collecting authorization, after a successful return or during renewal of an existing invoice. Explain which stage you reached and what the screen said. Distinguish a declined payment from a completed payment with access still pending, and distinguish a missing bot from a stopped bot whose subscription remains active. A clear sequence of actions gives support something specific to check instead of forcing them to guess whether your issue concerns billing, account ownership or bot execution.
Identify the transaction privately
Include the plan you selected, the approximate date and time, amount, currency and relevant purchase or receipt reference. If you have multiple bots, identify which bot or subscription the request concerns through the private channel. The contact address is linked in the site's terms and footer. You can describe a discrepancy between the receipt and panel without exposing the credentials used to access either account. Keep the original confirmation for yourself so that you can compare a later response with the exact transaction under discussion.
Leave secrets out and state the requested outcome
Support does not need your full card number, card security code, website password, reset token or Epic authorization credentials in an ordinary report. Avoid posting private payment material in a public community channel. Say whether you want an activation checked, an existing invoice explained, cancellation requested or a particular charge reviewed; these are different actions. The published cancellation terms do not promise automatic refunds, and a bot status is not a billing confirmation. Making the request precise helps the investigation without assuming approval of a refund, a new trial or a replacement purchase.