BOTLOBBIESWhy can I have a payment confirmation but no bot in My bots?
A payment confirmation and ownership of a bot in a web account are connected but separate checks. After activation, complete registration or sign in to the intended BotLobbies account to attach the purchase.
The account step still matters
The site's published activation flow asks you to create a web account or sign in after Stripe confirms the purchase. That step gives the service a website account to associate with the bot. A receipt does not tell the browser which of several existing web accounts you intended to use. If My bots looks empty, first check the email or username of the account currently signed in and whether you completed the post-activation account step. An Epic connection alone is not the same as being signed in to the correct website account.
Do not duplicate the purchase to fill the panel
Return to the existing activation or purchase-recovery flow rather than buying another bot just because one panel appears empty. The service verifies the confirmed purchase and ownership before attaching a bot, which can also produce a clear account or ownership error. Keep that exact visible message. If the purchase was associated with another web account, use that account's normal sign-in or password-recovery route instead of trying to overwrite ownership from a second account. Support can investigate an inconsistency, but the panel should not be treated as permission to charge again.
Make a useful support request
Provide the approximate payment time, plan, amount and currency, the purchase or receipt reference and a description of which account step you reached. State whether the problem is an empty panel, an activation still being checked or a bot shown under another account. Share details privately through the published contact and exclude full card numbers, passwords, reset links and Epic credentials. These details help trace the existing purchase without assuming a particular cause. Payment confirmation alone does not prove that an unrelated account is authorized to take ownership of the bot.