BOTLOBBIESWhy can I not see the monthly or annual welcome offer?
The monthly and annual welcome offer is shown only to eligible accounts and is not guaranteed to every visitor. Its window lasts 15 minutes from first display, once per Epic account.
Not a permanent menu for every account
The published welcome terms explain that some eligible Epic accounts may receive the monthly and annual choices after the standard trial. The presence of these plans in a price catalog does not mean every visitor can select them at any time. Your account's eligibility and whether its one-time window has already started matter. Seeing only the weekly option can therefore be consistent with the intended offer flow, rather than evidence that a browser extension or payment method has hidden a universally available plan.
The server controls the window
The welcome window lasts 15 minutes from the first time it is shown and uses the server's clock. It does not restart when you refresh, reopen the page or change devices. The terms also distinguish the offer-selection window from an already opened payment: a checkout started within the window can remain completable for its stated payment period. That does not allow you to keep creating new welcome purchases after the selection deadline. Read the current page and checkout instead of relying on the clock on another device.
When you think something is wrong
Check whether you are using the same Epic account and whether you previously opened the welcome offer. If a payment is already open, return to that purchase and verify its conditions rather than starting another one solely to recover a plan selector. If the service reports that the option is no longer available, choose from the current offers or contact support about an unexpected discrepancy. Support should receive a description and timing, not your password or authorization tokens. The existence of an expired offer is not a promise that it can be extended.