BOTLOBBIESWhat happens if a renewal payment fails?
A failed renewal can leave a bot without confirmed paid access. Use that bot's renewal or payment-recovery option so the service can check the existing subscription and any payable invoice.
Access depends on confirmed coverage
A subscription label on its own is not always evidence that the next service period has been paid. The service checks the confirmed invoice and period before granting access. If payment is missing or a paid period has ended, the bot can be shown as inactive or requiring renewal even though a subscription record still exists. This protects the distinction between a successful charge and a pending attempt. Check the account panel and the actual invoice status rather than judging only from a previous successful payment or a saved card.
Recover the existing invoice when possible
The renewal flow reads the current subscription and its latest invoice before deciding what to do. If there is a valid payable invoice for that bot and customer, it can direct you to the hosted invoice. If the subscription has ended, the appropriate action can instead be a new checkout. If the service cannot verify the relationship or payment state, it can stop and ask you to try later or contact support. That is different from silently creating another charge whenever verification is uncertain.
Use email as a route, not proof
A payment-failed email may provide an invoice or panel link, but its arrival does not mean payment has been completed, and its absence does not mean no payment is due. Open the account or the verified payment-recovery flow and review the amount before authorizing anything. If you see repeated failures, ask support to review the existing contract with the visible reference and error. Do not send full payment credentials in the message. After paying an invoice, return to the same bot and allow its access status to refresh.